Today – well…right now marks the first release of the Mike Baywell IT toolkit. Whew! This took 3 months to put together and is finally edition 1.0 ready to be put into field use. This is what our technicians will use on-site and in-house to fix / troubleshoot 95% of all trouble tickets. Over the past few months its already saved hours out of my round the clock work schedule. What’s in it you ask? Well that’s our little in-house secret.